Managed services · Enterprise reporting team

Running IBM Cognos Analytics as a managed service

How we keep an enterprise IBM Cognos Analytics platform on Linux healthy, patched and available for the reporting team, after installing it.

Built forAn enterprise reporting and analytics team

WhereIndia

Used byReport authors and business users

Managedplatform, from installation to day-to-day operation

Proactivealerts before users notice a problem

1team accountable for Cognos uptime

IBM Cognos Analytics ran on Linux inside the customer's own environment, and the business relied on it for scheduled reports.
The in-house team built reports but didn't have Cognos platform specialists for upgrades, tuning and outages.
Failed report schedules or a stopped service were often noticed only when a manager asked where a report was.

Keep the Cognos platform available and up to date, without adding headcount.
Catch problems before report users do, and fix them inside agreed response times.

Took over day-to-day administration of the Cognos servers: services, content store, data source connections and security.
Set up monitoring and alerts for the Cognos services, the content store database and disk, memory and CPU on the Linux hosts.
Planned and ran fix packs and upgrades in maintenance windows, with backups and a tested rollback.
Became the escalation point for failed schedules, slow reports and sign-in issues, with a monthly health report.