Identity & security · Ashoka University
One identity across two mail platforms
How Orbit Core acts as L3 escalation support for Ashoka University's Microsoft Entra ID, Microsoft 365 and Google Workspace setup.
L3escalation partner for the university's IT team
2mail platforms supported on one domain
Situation
- Students are split across Microsoft 365 (Outlook) and Google Workspace (Gmail), all on one university domain.
- Microsoft Entra ID signs everyone in, so identity and mail problems often cross both platforms at once.
- Even one mailing list for a whole class had no easy answer when half of it is on Gmail.
Task
- Give the in-house team an expert L3 escalation desk for the issues it can't close itself.
- Design fixes that work for Outlook and Gmail users alike.
Action
- Took on L3 escalation for Microsoft Entra ID, Exchange Online and Microsoft 365.
- Designed setups that span both platforms, such as mailing lists that reach Outlook and Gmail users together.
Result
- L3 escalation partner for the university's IT team
- 2 mail platforms supported on one domain
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